At LD Performance, we strive to ensure you’re completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read our return policy below for details on how to return items purchased from LDperformance.net.
1. Your Right to Cancel (Distance Selling)
Under UK and EU consumer protection laws, you have the right to cancel your order and return it for a full refund within 14 days of receiving it. This applies to all purchases made online, as they are classified as distance sales. How to Cancel: To exercise your right to cancel, you must inform us within 14 days of receiving your order. You can do this by emailing us at info@ldperformance.co.uk or by using our contact form. Please include your order number and a brief reason for cancellation. Return Deadline: After notifying us, you have an additional 14 days to return the item to us. Condition of Goods: Items must be returned unused, in their original packaging, and in the same condition as when you received them.
2. Faulty or Defective Items
If your item arrives damaged, faulty, or develops a fault within the first 30 days of delivery, you are entitled to a full refund, replacement, or repair (at your choice), in line with UK consumer rights. After 30 Days: For faulty items reported after 30 days but within 6 months of delivery, we will offer a repair or replacement. If neither is possible, you may be eligible for a refund. Beyond 6 months, you may still be covered under the manufacturer’s warranty (see Section 5). How to Report: Contact us at info@ldperformance.co.uk with your order number, a description of the fault, and photos or videos if possible.
3. Returns Process
Step 1: Contact us at info@ldperformance.co.uk to request a return and receive a Return Merchandise Authorization (RMA) number.
Step 2: Package the item securely, including all original packaging, manuals, and accessories. Clearly mark your RMA number on the outside of the package.
Step 3: Send the item to the provided LD Performance returns address. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit. Processing Time: Once we receive and inspect your return, we’ll notify you by email about the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original payment method.
4. Refund Details
Cancellation Refunds: If you cancel within the 14-day cooling-off period, we’ll refund the full cost of the item(s), including the original standard delivery charge (if applicable). However, you are responsible for the cost of returning the item to us unless it’s faulty or incorrect.
Faulty Items: For faulty or incorrect items, we’ll cover reasonable return shipping costs (please retain proof of postage).
Non-Refundable Costs: Additional shipping fees (e.g., express delivery) and custom modifications are non-refundable.
5. Manufacturer’s Warranty
Many of our race car electronics come with a manufacturer’s warranty (typically 12–24 months). Details are included with your product. If an item becomes faulty within the warranty period, please contact us to arrange a warranty claim. Proof of purchase is required.
6. Exceptions to Returns
The following items cannot be returned unless faulty:
- Custom-made or modified electronics tailored to your specifications (e.g., bespoke wiring or programming).
- Items that have been installed, used, or damaged after delivery (outside of normal testing to identify a fault).
- Products not purchased directly from LDperformance.net (e.g., third-party sellers).
7. Incorrect or Missing Items
If you receive the wrong item or part of your order is missing, please contact us within 7 days of delivery at info@ldperformance.co.uk. We’ll arrange a replacement or refund as needed, free of charge.
8. Contact Us
For any questions about our return policy or to start a return, reach out to us via our Contact form or on info@ldperformance.co.uk, T: 07821838278.
We’re committed to making the returns process as smooth as possible. Thank you for choosing LD Performance!